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Here’s an INNOVATIVE way to win new clients. I say this because it fits my definition of innovation very well (that, and it’s a method I use myself, very successfully). I prefer to define innovation as a process of creating new value through the unique use of existing/available resources. Now, let’s see how this can be done.

First step is to identify (“define”) who your ideal client might be. What industry (company type) are they? Who is the ideal decision-maker you need to close the deal with, who will actually hire you (or buy your product/service)? Who else is involved in the buying decision process?

Once you’ve figured that out, then find out what sorts of companies are already selling products/services to that same type of client (and, ideally, to that same decision-maker), who now have a relationship with several of their own such clients already. Out of those “seller” companies, which ones are servicing your target clients with products/services that don’t (or only minimally) compete with what you offer?

Do you know sellers/vendors like this already? If not, look them up. Find them online. Better yet, find just one potential target client (or an employee who works there), and interview they to see whom they currently buy from now. You can also find these types of vendors gathered at their own industry trade shows, or networking meetings. Go to these events and network, network, network! Get tons of their (the business owners’, or the sales people’s) business cards.

Clearly define what your own value proposition is to the target client, and make sure you can describe this quickly, clearly, and simply to your potential partner vendor. If you can, create a new, special value proposition just for the partner (e.g. you’ll give them a referral fee; you’ll split your fees with them; you’ll include them in the delivery of your solution; etc.) and present this partnership opportunity to each vendor. Start with a very generous/aggressive offer to the vendor (e.g. you’ll give them a relatively large portion of the profit) for the first deal or two…just to build a sense of urgency. Later deals, you’ll keep most of the profits yourself, of course.

Since they won’t know (or necessarily trust) you in the early stages, nor will they know how this is going to work with their list of client contacts, suggest to them that they start by using only their lowest-value contacts, so as not to risk high-value relationships (and their own future revenues). For example, almost everyone has, within their sales database, prospective clients who are either “dead” (they’ve tried and failed to sell to them in the past), “lost” (they screwed up and lost this client/relationship to one of their own competitors), or “weak” (good relationship, but unlikely chances of becoming an actual customer). Tell the vendor it would be easiest and lowest-risk to start by either referring these client DMs to you, or (better still), making a personal introduction, either in-person or via telephone/voicemail/email.

Give the vendor the opportunity to make the initial contact with the prospective client themselves, by training them in the delivery of your value proposition. Use this approach only in cases where the vendor prefers not to give you the first exposure to the client. It’s always better for you to deliver the initial impression/pitch yourself, because presumably nobody should be able to address questions/objections more accurately than you can. Reciprocally, offer to learn how to deliver your vendor-partner’s value propositions to your prospects (eventually); this communicates to the vendor that you’re looking at a longer term relationship with them, and that they can expect to reap this same value from you in the near future as well. They’ll figure out, especially if you subtlely hint it to them, that you’ll be working with other vendors (i.e. their competition) too, and will be equally able to generate your own share-able clients with them one day. This also creates a sense of urgency/motivation for the vendor.

Keep your initial offering super-simple, in the early stages. Choose no more than 1 or 2 products/services to present, to start. Focus is key here, and you should definitely put your best foot forward. Create the expectation that the vendor should introduce you to at least 10 client prospects before evaluating whether to continue, curtail, or increase these activities with you. Once you’ve had the chance to get introduced and present to 10 new prospects, you’re almost sure to win at least one new piece of business!

At the end of this group of 10 intros/presentations, Assume that you’ve worked out the kinks in your delivery. If you can convince that to your vendor partner, then perhaps you can also convince him to now consider introducing you to his middle- and higher-quality clients too. I’ll be very surprised if this doesn’t result in at least one new client.

So, in retrospect…can you see how this all fits very well into the definition of innovation? You’re creating new value (generating both interim, and final, sales success metrics) through the unique use (leveraging the valuable characteristics, namely the untapped buying potential) of existing resources (the close, trusting relationships already created by your business associates, and ones that he/she was not really even making much use of themselves). There are many, many more elements of innovation in this process, but that’s enough for one lesson.

Try this out yourself. If you run into problems or questions, let me know! Good luck :)

Please comment and let me know what are your top 3 most critical business processes, or near-term objectives.  I’ve been doing some research already, and it seems as though many people share common themes in the same industry or organization type.  Please try to utilize one of the process/objective categories listed below.  I will post the results of this feedback, which will include a separate (non-Twitter) survey I’m conducting, beginning next week.

My focus is to follow up with intriguing content, for all to read and comment upon further, discussing specifically how innovation applies to each and every one of the business processes named.  I will give not only clear instructions on how to take action up these for yourself, but reference what others have done successfully to create new value in their specific applications in each category.  Your continued comments and questions will begin fueling a new and valuable information source for yourself and others to access in the future.

Happy innovating, and thanks for your contribution!

Critical Business Process Categories:

  1. Sales Revenues (top line)
  2. Profitability (bottom line)
  3. New Product/Service Development
  4. Market Penetration/Exposure
  5. New Market Development
  6. Negotiation
  7. Culture Development
  8. Skills Training
  9. Productivity
  10. Return on Investment
  11. Regulatory Compliance
  12. Business Planning
  13. Cost Reduction
  14. Error/Waste Reduction
  15. Cycle Time Reduction
  16. Risk Management/Reduction
  17. Technology Utilization
  18. Quality Improvement
  19. Partner Identification/Assessment
  20. Employee Recruiting
  21. Other (please specify)

Please also state what industry you are in (or what organization you work for).

Thank you for your time and attention!  Results will be posted shortly…

One thing you often hear innovation experts say is “there’s no such thing as a bad idea.”  Well…that might apply to brainstorming, but in real life, we must use one of the most important gifts we’ve been given.  Judgment.  So, while all ideas may be of some value, remember…

Copyright (c) BusinessBrainstorm.com

 

 

 

 

 

 

 

 

 

…and they can come from the most unexpected resources ;)

Pure innovation can be summarized and generalized in a number of important ways, including the states of mind involved in innovative thinking, the options for innovative actions, and principles of pure innovation that address conventional innovation myths. Thus, the Seven States of the Innovative Mind are highlighted in this particular post.

I’ve done a great deal of research, reading, studying, discussing, debating, thinking, and writing about innovation over the past 10 years. I’ve learned a lot from this process, things that I believe are worthy of sharing with others for a greater good. There are some broad conclusions that I’ve been able to generate from my research within the field, more details around which I plan to include in other books, articles, blogs, and various media. But as it pertains to the major insights I’ve gained, I will share at least a summary of these here. My findings fall conveniently into three categories: Cognitive, Functional, and Systemic observations.

I’ll start with the Cognitive, or thinking, portion of my observations. As a result of all my research of real-life innovation success stories, I’ve been able to summarize the thinking patterns of those who actually brought forth the innovations from the many examples analyzed. It became clear that throughout various crucial points in each case, the innovator was exhibiting one – and sometimes more than one – very particular state of mind, or habit of thought. In all, I observed a total of seven such states of mind which seemed to collectively describe the characteristics of the most compelling innovation processes.  There are other states that could be added (and I’ll comment on those as well), but these seven are by far the most prominent and consistent that emerged from my research.  Together, these thinking habits make up what I call, simply, the Seven States of the Innovative Mind.

 

The Seven States of the Innovative Mind

These states of mind can be, and often are, interdependent. The qualities of each tend to influence one or more of the others. But not all innovators maintain “perfection” in these states, in all contexts, or at all times. And others adopt additional states, depending upon special circumstances and requirements.  Like any other dimensions of success, these attributes vary over time and under different conditions. The important point is that anyone can assimilate these same qualities of thought. Proficiency in each is not inborn; they can all be consciously developed. In doing so, it helps to understand and appreciate what the vast majority of the world’s most compelling innovators have in common. Likewise, it’s important to realize that for every innovative state of mind, there is an “anti-state.” I point these out simply to allow the reader to consider his or her own range of thinking between the two extremes, within which one may identify opportunities for enhancement toward a more consistently innovative state of mind in any scenario.

The states of mind work together in unison, in complementary fashions, though not in any sequence, necessarily. Strengths in one or more dominant states can enhance effectiveness within less developed states. They support each other. Together they form a larger entity; this is analogous to a region of states, perhaps an entire nation as an appropriate metaphor. I like to contemplate this “interstate commerce,” of sorts, as a society – one bound together by common bonds that transcend those composed merely of physical boundaries.

The State of Imagination
The innovative mind is one that not only has proficiency in, but continuously exercises, outside-the-box thinking (OTBT). It is one’s imagination that allows OTBT to occur at all. How can one think from within a different frame of reference if one cannot imagine it in the first place? OTBT is typically the result of challenging conventional wisdom. Everyone has imagination. But it is the special characteristic of the innovative mind to not only challenge the conventional, but also to translate that into new patterns of thought by using imagination. Those who do this well, do it as second-nature. It’s part of their subconscious framework. Those who are still developing this habit may need to consciously remind themselves to think outside the box regularly and strategically. The more frequently this level of thinking is considered, the more effective any innovator will be.

Recall that there are a few different dimensions that one might think outside the box. These include contextual, spatial, and temporal. The contextual (or metaphoric) box is all about meaning and relevance. The spatial box is all about relative positioning, ownership, or other orientation. And the temporal box is about time – separating the past, the present, and the future. Thinking outside (or inside) the box can refer to any or all of these dimensions, and so it’s important to remain conscious of each, in order to avoid remaining trapped in any.

Given the frequency with which I reference it, this state may be the most predictable of all. Thinking outside the box comes from being skeptical of, and unafraid to challenge, conventional wisdom (and those who perpetuate it). Realize that conventional wisdom involves habits of thought that are typical to you or to others around you. It can be thinking that you’ve inherited over the years from parents or others in your environment, or it may be just your own default way of thinking. Common terms with similar meaning as OTBT include “reading between the lines,” “peeling back layers of the onion,” and other familiar clichés. No matter your choice of terms, the state of imagination opens the lid of that “box” that tends to constrain the way you think.

Curiosity is a fundamental characteristic of the innovative mind. Certainly this is an attribute that begins developing very early in one’s life. Memories of childhood exploration, the fascination with simple, perhaps novel, concepts often ignites a profoundly positive experience in a young mind. Play is another source of development for associative thinking. Such thought processes are learned so early and become so basic to one’s patterns of thinking, that ultimately such curiosity can, and does, generate imaginative brain activity even during otherwise mentally engaged activities. The innovative mind need not remain idle; it knows that it can think outside the box at any time, in the midst of any activity, and for whatever reason it might choose.

Imagination’s anti-state is presumption. Or, more appropriately, it is the dogmatic refusal (or passive neglect) to venture outside that state of presumption. We all have natural presumptions, perhaps as a default state. Recognizing not only the potential value in – but also our unalienable right to – crossing its borders, however, is a key element in one’s propensity to explore all that surrounds it.

The State of Reflection
The connection between the mind and the heart is one of the most crucial elements of pure innovation. This represents a continuous influence upon your thinking from what really matters most to you – what you consider most important, most valuable. It is this very connection that allows you to assess and prioritize your values, to incorporate passion into your thinking and your choices. Through an efficient communication with the heart, the mind clarifies its value system and can translate that into a more advanced sense of mission and purpose in life. The more efficient that connection, the more conscious one remains of mission. And consciousness of mission is what allows that most important thing to remain “in the driver’s seat” of one’s choices. The state of reflection creates the vital bridge between values (moral) and value (worth).

Among the most vital of values for most of us in a social context is empathy – our ability to connect with the hearts and minds of others, to understand their value systems, their priorities. Indeed, this is a form of thinking outside of our boxes, and thinking inside theirs. This type of consciousness of values may translate into what some refer to as a purpose beyond self, for an innovator’s quest to create new value is often directed toward that which someone else might consider to be valuable. Inspiration plays a large part in this state, as one’s ability to both inspire and be inspired are related to how the heart influences the mind. Thinking win-win implies at least one other party within a scenario. This empathic reflection of consequences upon others expands this concept beyond the individual and maintains a consciousness of a social context. Reflection for an innovator, then, is to maintain connection with value-creation (for others and for self) as part of his or her mission or purpose.

Values are the mind’s acknowledgement of that which exists in the heart.

Some will see this reflective state as the innovator’s commitment to do the right thing – to “act with integrity in the moment of choice” as Covey expresses it so aptly in his 7 Habits of Highly Effective People. It is in this state that the value of values is most vividly realized by the innovative mind – the realization of how vital your values are to your propensity to create new value. Those who do not retain an efficient connection are more apt to lose momentum toward the creation of new value; they are, in fact, more likely to destroy value by not choosing to do the right thing.

Reflection of this sort takes practice. It may not come naturally or easily to many. Regardless of whether it does or does not, any number of distractions will serve to degrade this heart-mind connection, allowing choices and actions that are misaligned with one’s true desire to create value. Addictions and compulsions are examples of such distractions, though there are many more, including media advertising, many forms of electronic communications, or the directives and constraints imposed by “figures of authority.” An innovator’s ability to retain focus upon, and pay prioritized attention to, his mission (or most cherished values) is a characteristic that supports this state of reflection to be accessible in all situations. Reflection, then, provides the vital connection between the States of the Mind and the Matters of the Heart.

Reflection’s anti-state is irresponsibility. Those who do not keep their values conscious in their mind are more likely to make choices that are inconsistent with their most deeply-cherished values. Irresponsible behavior, then, tends to destroy, rather than create, value.

The State of Reality
The innovative mind is one that relentlessly seeks absolute truth, whether or not it is actually attainable. The focus is upon what truly exists, not on what you’d like to exist, or on self-deception. For this reason, pure innovators are significantly less encumbered by states of denial. Part of our reality is that many aspects of society facilitate a tendency toward denial — we’re taught from our earliest years that being “wrong” is bad; guilt is thrust upon those to blame. Innovators thus remain conscious of that risk…both in themselves, and in others. This same priority upon truth leads innovators to consistently and pro-actively empathizes with others. They seek to understand the values of another even when that other person is not communicating directly. Innovators gravitate toward learning and respecting the unique value systems of others. Indeed, they pursue an expertise in their own value systems, through one or more processes of self-awareness (what some call emotional intelligence).

Innovators with a robust passion for truth wind up with a natural curiosity. In rising above any degree of their own self-consciousness, they exhibit a willingness and interest in learning from other people, other things, other concepts. This learning can be described by way of the STEP™ Cycle (to be covered in a future post), in that any sensory perception – seeing, listening, touching, etc. – provides new information that can be adopted into your beliefs as new facts, or truth. Truth results from others being honest with you, but it also results from you being honest with yourself. The innovator’s perception requires purity.

Innovators retain the realization that judgment clouds absolute truth. Keeping judgment at bay allows the innovator to separate people from behaviors. They distinguish from among that person’s value system, his intention, his behavior, and the effects of his behavior. In a similar dynamic, presumption can be the mortal enemy of true knowledge. Presumption is the cornerstone of inside-the-box thinking. Even in the face of severe adversity, the innovative mind can conceive value – even beauty – in virtually any situation. Adversity, like the acknowledgement of mistakes mentioned above, is the innovator’s opportunity to test her correctness and strength of resolve. Truth is the innovator’s ally, for through truth one can identify and capture the potential value in any resource.

True innovators reject notions of self-deception that fundamentally comprise a large portion of popular psychological, spiritual, or “new age” movements. Many such faddish trends are riddled with non-reality that would have us lie to ourselves about what really exists. One of the threats to this basis of truth and reality is the perpetuation of behaviors or thinking which tend to train the subconscious mind to believe something that is not true. People can be brainwashed, for example, to believe that they are powerless to change or to control certain aspects of their lives. The innovative mind is unafraid of truth, and therefore has no reason to avoid it, and every reason to cherish it. True innovators have no need to lie to themselves. Innovators also have no fear or apprehension in questioning their own perspectives, value systems, beliefs, or behaviors. Being right is not as important as being true. There is no embarrassment in not having been perfect, being compelled to change one’s goals or points of view. On the contrary, embarrassment should belong to those who, upon recognizing the necessity of such changes, neglect to initiate them.

Reality’s anti-state is, of course, denial. Denial is perpetuated by our own fear or lack of confidence that we will be able to handle the truth. Working contrary to this force is the confidence that one will gain from his or her continued practice and development of innovation skills and experience.

The State of Independence
The innovative mind is one characterized by self-efficacy. In essence, this translates directly to what psychologists refer to as an internal locus of control (ILOC) orientation. It lives and behaves as if it understands that its source of power, control, satisfaction, happiness, responsibility, importance, and value…originates from within. The innovative mind thus drives such value-creation, rather than waiting for or allowing something or someone external to drive it. ILOC contrasts directly with behavior that presumes dominant strength resides within other entities: people, things, substances, habits, or circumstances. This complementary orientation is called, as you might guess, an external locus of control. Within this contrast, the innovative mind remains relatively independent of excessive influence from external entities. Independence of thought allows imagination to wrest control from presumption, which otherwise constrains your thoughts within the box of conventional wisdom.

While the above may lead some to conclude that this position contradicts the idea that “every resource has value”…it does not. Every asset most certainly does have value, but it will not be appreciated until it is recognized, incorporated, and applied. This application involves specifics that create that value in accordance with someone’s value system. Indeed, potential value will always exist in all entities – including those external to the innovative mind. But the creation of new value originates from the characteristics of those assets within. It is forever the free choice of the independent innovator to create such value. To the extent that this choice is proven and conscious, value-creation proficiency reinforces a perception of self-worth and confidence. In this way, pure innovation can develop one’s self-esteem. The more conscious is this power to choose and drive new value, the more effectively the innovator may intervene, at will, between stimulus and response (see Viktor E. Frankl quote, to be posted later).

In the same way that self-efficacy defies addiction to externalities, it also frees the innovator from the predestined, inherited habits of inside-the-box thinking. The independent mind is free of, and thus unclouded by, that which would tend to obscure truth. The self-efficacious mind is guided – where to go, and what to do – at every juncture. Just as importantly, it influences where not to go and what not to do. Innovators march to the beat of their own drummer. They do not obsessively seek the approval of others, either consciously or subconsciously. They do not seek happiness through addictive substances, activities, or relationships. Addiction, obsession, and distraction all take a back seat to the innovator’s commitment to his higher purpose – a product of free choice.

Independence’s anti-state is dependence. Dependence compels you to rely upon other people, events, or perceived sources of power to spawn innovation, rather than to engage in the process pro-actively. Dependent people are less receptive to signs of opportunity that are all around us, and within every resource in our environment.

The State of Attention
The innovative mind maintains clear and consistent focus. It pays attention. And “paying” is an apt metaphor here, not unlike deciding to buy one product off a store shelf from among many choices, based on an assessment of which one will deliver the most value. Our mind is in a constant state of confrontation from an endless set of stimuli, both from without (electronic communications technologies, media advertising) and from within (feelings, emotions, fears). The mind constantly has to choose to focus upon whatever it considers most important at any given time. The ability to remain focused upon one’s goal and not become distracted is a vital characteristic of the innovator’s particular thinking habits.

A great challenge for any individual is to stay focused upon, and conscious of, his highest priority values, or mission. One reason for this is that all human beings (and animals, for that matter) instinctively need to pay attention to their environment – it’s a matter of survival. Our senses provide information to our brains – perhaps an approaching intruder or an opportunity for a next meal – that could mean the difference between life and death. But humans are capable of much higher-order thinking, including the assimilation of values and a personal mission. But we cannot see, or hear, or smell values. We thus need to balance our deliberate, conscious efforts of allocating some portion of our attention to more important things. If we do not, the “driver’s seat” of our thinking can be overwhelmed by, for example, the onslaught of electronic devices or the exploits of advertisers.

Consider the diagram below. We can categorize all of the stimuli we confront into any of four categories. A stimulus may be either internal or external, and it may tend to evoke a response that is either desirable (consistent with your values) or not. Note the examples of undesirable stimuli, whether internal or external, and how they can lead to distraction. But countering those are more desirable responses, which correspond to either your inner perception of values, or your conscious recognition of an external resource’s value.

Examples of Everyday Stimulus

Devoting part of your attention to your environment allows you to notice certain important details of the resources within it. And analyzing characteristics of these resources helps reveal their potential value. This is a vital element of “Level 2” I-Sight (i.e. the pro-active attention to the value of resources within your environment). Staying focused upon thoughts that are most consistent with your values and mission helps you to consistently make the most appropriate choices…which will lead to more appropriate actions and the creation of more valuable outcomes.

Attention’s anti-state is distraction. Perhaps the most powerful defense against the ubiquitous stream of distracting stimuli in our worlds is our heart-mind connection. In this way, the States of Reflection and Perseverance work interactively to support the State of Attention…and overpower influences that would lead us to an anti-state of distraction. This anti-state impedes our ability to retain consciousness of the values, think the thoughts, make the choices, take the actions, and generate the consequences that result in new-value creation. Distraction can occur because there are values we retain which are causing us – often subconsciously – to gravitate away from our original point of focus. This is why it is critical to deliberately explore, to know, and to continually test your values…even those we all tend to take for granted.

The State of Equilibrium
The innovative mind is one that seeks optimal balance within each, and among all, of its many dimensions. With regard to the state of imagination, for example, innovators exercise judgment in determining how frequently to think and act outside the box. This is balanced with remaining inside of it. Such judgment also guides the innovator to understanding not only when (under which circumstances) to think outside his box, but also where to think, once conventional wisdom has been challenged. Balance in this sense by no means suggests equal distribution; indeed, the appropriate balance of inside- vs. outside-the-box thinking likely should be strongly in favor of the inside.

The innovator seeks balance in all of life’s scenarios. Each of us experiences the very same dynamic, though we may approach each situation differently. You often achieve a “healthy ego” by balancing pride and humility. Related to this is an appropriate moderation along the continuum of internal and external locus of control orientation. Certainly we’re all familiar with optimal mixtures of opposing ends of any spectrum, such as wealth and charity, pleasure and pain, rigidity and malleability, concentration and daydreaming, self-esteem and codependency, microscopic and macroscopic perspective, abstinence and bingeing, yin and yang. Steven Covey, in his tremendous wisdom, helps us understand the all-too-common imbalance between importance and urgency. As is the case with all the above examples, you can choose your point of balance…adjusting it any time you wish.

Equilibrium’s anti-state is extremism. In some categories and at certain times, an extreme state of mind may be appropriate. But even within the context of one extreme element (e.g. passion for your child’s health and happiness) there are complementary elements of moderation (e.g. helping your child deal with loss, failure, or frustration through first-hand experience). Balance in any dimension is not necessarily just between two extreme options, but often among several. This requires the wisdom to optimize across multiple slices of one’s life (e.g. self, family, work, community, recreation, etc.), the consciousness of all the choices that one always has, and the ability to think critically about the value of each.

The innovator’s point of balance never needs to be precise; rather, of utmost importance is that the concept of balance retains prominence. The innovative mind is always able to (and does, even subconsciously) adjust its balance points constantly. Adjustments are made from assessments during iteration of a perpetual sensory feedback loop (e.g. as in the STEP™ Cycle mentioned in a separate post). Such adjustments can be triggered by responses to stimuli, by one’s change in perspective over time, or by some combination of both. At the end of the day, it is the innovator’s choice that controls the process of his “balancing act.”

The State of Perseverance
The innovative mind is one that presses on, even in the face of continuous adversity. It maintains robustness and stamina, rising above feelings of pain, hopelessness, competition, danger, or other negative emotional stimuli. The greatest innovators are those who retain pure courage in its various forms – physical, emotional, social, financial, and other. They continue on despite repeated opposition, where the vast majority of others would have given up long before. The innovative mind recognizes that to explore outside the box – to venture beyond its comfort zone – requires encountering the unknown. This means being comfortable taking risks, yet using all available resources to reduce that risk. The innovator’s realistic assessment of her own innovation proficiency is one valuable resource available to her development of self-confidence…which helps maintain that courage.

Innovators realize that adversity is everywhere. It’s a given that it will rear its ugly head eventually, perhaps frequently. The innovator anticipates this and makes appropriate preparations. Because adversity is ubiquitous, the innovative mind is always at the ready to respond to its unlimited supply of stimuli. Adversity is unavoidable. However, holding it in its proper perspective and understanding it in more detail than others typically do becomes an asset, a competitive edge. A great innovator can thus reduce, delay, circumvent, control – or possibly even reverse – such adversity. He retains the knowledge that he can turn virtually any bad situation into a better one – often into a good one. Thus, the innovator is always on the lookout for not only the silver lining within a cloud, but even further, a golden thread within that silver lining, with which he can even further create new value.

The innovative mind is always active. It may not be contemplating the task at-hand constantly, but its framework of perseverance leads to implementation, a penchant for action. The innovator’s commitment to her superlative values and sense of completion guarantee her eventual success. Innovators exploit the strength of their personal missions. They become tolerant of mistakes – both their own and those caused by other people, things, or circumstances. They do not strive for perfection in all situations. They do not need to be the best at everything; they need not win every time. They understand the principles behind the popular “prayer of serenity,” yet they do not look to someone else, or exclusively to a higher power, to deliver that serenity to them. For that, they look within.

Perseverance also supports the innovative mind’s relentless pursuit of truth. While many fall prey to the contentment and/or risk aversion in accepting conventional explanations, innovators commonly continue probing. They continue to ask “why.” They demand clarity, rational cause-and-effect, and a sufficiently deeper understanding. And they persevere in their pursuit thereof.

This seventh state is perhaps the most impressive of all. It is without question the most uncommon of characteristics that each of us may ourselves occasionally exhibit. Many of us do experience every one of the other six states to some degree. But perseverance truly stands out with unusual frequency as that which the world’s great innovators share and demonstrate with consistent resolve.

Perseverance’s anti-state is quitting. Everyone experiences discouragement. Some allow it to get the better of them, and they simply quit…they give up hope. And then they just give up. Obviously judgment is vital here, because at some point, one must learn to stop digging in the same hole.  But hopelessness is a primary contributor to depression; through perseverance we can pursue joy.

The familiar (and admittedly overused) term “thinking outside the box” just got upgraded to 3D!  But unlike the latest high-technology video trends, this has nothing to do with monsters popping out of the screen at you.  This is simply a more powerful set of ways for anyone to begin thinking more innovatively – to focus on the generation of new ideas, and from those, the creation of new value.  This model is a new THINKING GUIDE to help anyone “think outside the box” in unique ways…and thus, more effectively.

A vital characteristic of our interpretation of value is our ability to break our typical patterns of thinking – to challenge conventional wisdom.  The term “thinking outside the box” becomes relevant as the box represents that aspect of conventional wisdom that inhibits us from thinking differently…about anything.  It tends to constrain our thinking within the limits of what we and/or others have long believed, and what we thus currently presume, and to not allow us to perceive or imagine new value.  But this box manifests itself in a number of different dimensions, whether we think inside or outside of it.  It is important to understand and maintain consciousness of all of these; to forget about them is to remain trapped within them.  There are, in fact, three such dimensions.

The first of these is the metaphoric, or context-based, dimension.  This box is what compels us to think only within the same general meaning or relevance within a given scenario.  For example, how many of us have tended to think that innovation is something that only business executives and research scientists do?  Generally this dimension of inside-the-box thinking presumes that since we’ve always done something a certain way, we shouldn’t bother trying to do it in a new and better way.  Another example of this is that just because an animal is small and cute and furry like our family pet, it’s probably not dangerous.  And one more example might be that since I enjoy loud rock-and-roll music, everyone else must also enjoy it.

The second dimension of the box is logistical, related to physical space.  This box keeps us thinking only about things that are right in front of us, or around us; it does not allow us to consider other things in remote places or along a broader landscape, things that we cannot readily see before us or from a certain angle.  For example, if I shoot a gun into the air, the bullet certainly won’t hit me, so everything is fine.  Another example is that since there are no good jobs being advertised in the newspaper, there must not be any jobs available for me.  An older example was that the sun rotates around Earth…not to mention that that same Earth is flat.

Thinking Outside the Box - 3D Concept

The third major dimension of the box is temporal, or time-related.  This is the box that prevents us from thinking about circumstances in different time-frames.  Many people can only consider what is happening at the present moment; they refuse to consider what has happened in the past or what might happen in the future.  On the other hand, some people obsess about mistakes they’ve made in the past, or fear intensely what disasters may occur in the future.  Similarly, we often neglect to learn from what has happened – either to ourselves or to others – in the past.  How often do we worry so much about either past or future, that we rob ourselves of the joys of the present moment?  A similar dynamic is at play when we long for the past or anxiously “just can’t wait” for what’s to come.  Eckhardt Tolle writes vividly about these very issues, and much more, in The Power of Now.  Many in the business world are familiar with the concept of deploying resources that impact performance in the current quarter, only to forsake development for and results in future quarters.  The same applies to politics – how often do we blame (or credit) one elected official for present conditions that were quite possibly the consequence of decisions made by his or her predecessor?

Beyond these three basic dimensions – and for simplicity I’ll refer to them as context, space, and time – there are more subtle dimensional concepts at the overlap between each pair of the initial three.  For example, at the intersection of space and context is a combined concept of perspective.  An example of this would be the relevance of how a scenario applies to one person as opposed to another.  If you constantly think of situations solely from your own point of view – without considering that of another person (or many others) – then that box is constraining your thinking around the physical and conceptual you.  Thinking outside of your own box may be accomplished by thinking inside someone else’s.  Considering, with a higher likelihood of valuing, the other person’s perspective is what many would regard simply as empathy…measured in a concept nowadays often referred to as emotional intelligence1.

Combining the dimensions of time and context yields consideration of how things may change, or evolve, over time.  For this reason, another hybrid dimensional concept could be called evolution.  Thinking outside of an evolutionary box might involve realizing that you are likely to have different goals in the future – for the same reason that your goals may have already morphed into something different now than they were in the past.  Thus, considering both time and context together gives you an insight into something that you might not have otherwise considered.

And a third unique dimensional concept occurs at the intersection of space and time, and how something may well change with respect to each.  Contemplating a change in both can be referred to as migration.  For simplicity, this can also be thought of as flow.  And an example of such a box is to grasp that a neighborhood that you want to move into now – because it is close to your current job – may not remain so desirable in 5 years when you’re likely to have a new employer.

"3D" Box - Derived (Intersecting) Dimensions

So here we have a completely new, three-dimensional, model for challenging our conventional wisdom – for thinking outside the box.  Using it as a conscious prompt to guide your thinking could have profound effects on how well and how often you are able to think innovatively and to conjure up ideas that yield new options, a wider variety of opportunities, and better prospects for identifying breakthroughs in value creation.  Parsing your thinking into such categories will help clarify effective pathways around those boxes which may have conventionally beset you in your quest for innovation.

Have you ever heard the expression, “every action begins with a thought”?  Well, what that’s basically saying is that our actions are a product of our thoughts.  And if you want to change the nature of your actions, you may want to work on changing how you think.  This is the very premise behind the concept of Pure Innovation and its focus upon the origins of that process.  If you want more innovation – or the value that results from it – you need to take more innovative action.  And acting (or behaving) more innovatively can be accomplished by thinking more innovatively.  It’s just that simple.

You might say that innovative thinking tends to cause innovative actions – not always, but that’s generally the cause-and-effect relationship at play.  The innovative results we want come from innovative actions, and those actions begin with innovative thoughts.  But then the question may come up: if the “cause” of action is thought…then what’s the cause of thought?  Where does that come from?

What we think, consciously, is driven by what we believe.  Conscious thoughts come primarily from, or as a byproduct of, our subconscious beliefs.  But what are beliefs?  In this context, our beliefs consist of everything that we know – all the facts, truths, opinions, data, and general information that we retain in our memory.  Beliefs represent the accumulation of everything we’ve absorbed, experienced, learned, and retained since we were born, as well as so-called instinctive knowledge, programmed into our brains from even before we were born.

So if the cause of action is thought…then the cause of thought is belief.  Of course there are exceptions to this (e.g. a “knee-jerk reaction”), but for the most part, this is how the process naturally occurs.  The next logical question might then be, “what causes beliefs?”  Of course, many things do.  Our beliefs change over time; they evolve.  We’re constantly absorbing, sensing, discovering, and learning new things all around us.  We observe the results of an event…and we learn something.  We draw a conclusion from that; hence the expression, “seeing is believing.”  Sometimes we process old information in new ways and come up with new ideas, new facts.  Some of us are constantly changing our opinions, experiencing new perspectives, challenging maxims, and evolving our conclusions as to what is true and real – what exists.  A great many things impact our beliefs; some of them we can control, some of them we cannot.  But they wind up as part of our belief system, even if we don’t consciously think about them.

One might assemble a simple diagram to represent this process, perhaps something like: B -> T -> A -> C, described as “Beliefs spawn Thoughts, which in turn drive Actions, each of which has certain Consequences.”  It may dawn on you that these consequences are one example of data that the human mind can absorb and process.  And that in this way, one of the causes of belief is in fact the category of consequences – many of which we generate ourselves, through the dynamics of the BTAC process flow, as shown above.  In this sense, then, the process can alternately be shown as a cycle (see image).

BTAC Cycle

This cycle can repeat itself, over and over again, continuously generating more, and new, and better consequences (results).  If done in a way that creates new value, then this represents a basic model for a natural innovation cycle.  This is how innovation occurs, naturally.  And we all do it, whether or not we’re conscious of the fact that what we’re doing is innovating.

As I mentioned earlier, one of the reasons this does not occur more frequently with most of us is that often when we create value in this way, we’re not doing so consciously.  We don’t recognize that this is a repeatable, reusable process – one that can be applied anywhere.  But of course it is just that.  And once you recognize that it is, you can indeed do something about it.  You can intervene.

But how does one intervene?  At what point in the process?  The answer is simple: anywhere.  You can prioritize learning tools as a means of capturing more valuable knowledge from your outcomes (your behavioral consequences).  You can change your actions in order to generate different, hopefully better, consequences.  You can also change your thoughts to drive different actions.  And you can try to change your beliefs in order to have different thoughts.  Of course, learning is a process of changing what you believe, what you adopt as new facts, as things which you assign a certain value.  The further back in the process, or upstream as some like to say, the more difficult such intervention can become.  At the same time, however, the more powerful upstream intervention is in effecting real, sustainable change.  Recall that although consequences are one factor that may affect your beliefs through learning, there are many other variables that we have little or no control over.  Certain beliefs are very difficult to change in the near term; often such evolution takes time…and a great deal of effort.

A lot of people tell me they hate the term, “think outside the box.”  I can’t blame them…I can’t stand hearing the same shallow slogans over and over again, especially when people parrot them without fully understanding they really mean.  So often, they’re just repeating what their boss, or some consultant or trainer, told them.  They’re not brainstorming, they’re just brainwashed!  Well, in some cases, the term actually is a very helpful metaphor, so I am hoping you’ll give it a second chance at this point.  Thankfully, the wave of consultant-speak that popularized the term several years ago has died down quite a bit these days.

So it may surprise you to hear me advocate the importance of thinking inside the box.  Why would I say such a thing, especially when I so commonly describe outside-the-box thinking as a good thing?  One of the key insights around thinking outside the box is that it ought not be done all the time.  There is nothing inherently “wrong” with thinking inside a box; the problem occurs when one either refuses or forgets to consider also thinking outside of it at, in any given scenario.  Thinking only inside the box locks you in; thinking also outside of it opens the door.  And on the other side of that door is where you can explore and discover new value.

Still, there’s a reason why you were thinking inside that box to begin with.  You needed to get something done.  But we can’t be wandering around looking for new value all the time; we’ve still got that stuff to do!  Conventional wisdom isn’t always wrong, is it?  Like so many other things in life, there ought to be some form of balance between inside- and outside-the-box thinking.  In fact, it’s probably best to think inside the box the majority of the time.  I believe that something like the “80/20 rule” (perhaps another of those terms you’re sick of?) should apply, with us thinking conventionally 80% and innovatively 20% of the time.  Whether the appropriate balance turns out to be closer to 99/1 or 50/50 depends on the scenario, the individual, the risks, the rewards, and many other factors that we don’t need to discuss here.  Let’s just agree there should be some form of balance in orientation between the two.  You should never think either only-inside or only-outside the box.  So maybe the better slogan to think (or parrot mindlessly to others) really ought to be:

Think Outside the Box…Too!

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